technical support engineer - product support

Who are we looking for?

vintecc, a leading technology company at the forefront of transforming industries, is seeking a dedicated Technical Support Engineer to join our team. If, like vintecc, you embrace a culture that thrives on collaboration and hands-on innovation and you’re customer-focused with a strong technical background, experienced in product support, training, and documentation, you could be the candidate we’re looking for.

Your role

As a technical support engineer specializing in product support at vintecc, you’ll play a crucial role in ensuring our clients receive exceptional support and assistance. Your responsibilities will include addressing client inquiries, providing product support, conducting training sessions, and creating comprehensive documentation to facilitate client understanding and utilization of vintecc's products.

Your responsibilities

1. Providing clients with timely and effective technical support, answering questions, troubleshooting issues, and ensuring a positive client experience with vintecc's products.
2. Conducting client training sessions, both remotely and on-site, to enhance their understanding of vintecc's products and optimize their usage.
3. Creating and maintaining detailed product documentation, user guides, and troubleshooting resources to assist clients in navigating and solving issues independently.
4. Collaborating with cross-functional teams, including development and quality assurance, to escalate and resolve complex technical issues, ensuring client satisfaction.
5. Communicating technical information clearly and effectively to clients, and tailoring responses to varying levels of technical expertise.
6. Gathering and documenting client feedback to contribute to product improvements and enhancements and serving as a bridge between clients and the product development team.
7. Staying informed on vintecc's product updates, new features, and industry best practices to provide accurate and relevant support.
8. Collaborating with the sales and marketing teams to share client insights and contributing to the development of training materials.

It would be great if you have the following qualifications

1. A bachelor's, master's, or equivalent experience in a technical field (engineering, computer science, etc.).
2. Proven experience in technical support, preferably in a software or technology-related industry.
3. Strong troubleshooting and problem-solving skills.
4. Excellent communication and interpersonal skills.
5. Ability to conduct effective training sessions for clients.
6. Detail-oriented with strong organizational skills.

It would be even better if...

1. You’re familiar with vintecc's product portfolio and offerings.
2. You have experience in creating technical documentation and user guides.
3. You have previous experience in a client-facing role providing technical support.

Why you should apply

• If you’re a customer-focused and technically adept professional with experience in product support, training, and documentation, let's have a chat!
• You’ll be supported by a young team of professionals ensuring you stay at the forefront of new innovations.
• vintecc has an open and friendly culture where you have the freedom to explore and grow with the company.
• Possibility of working in Roeselare, Leuven and/or Ghent.
• Last but not least, a competitive salary.